Privacy policy

This privacy policy was last published on 28 May 2024.

At Key Group we look after your details carefully. We adhere strictly to data protection laws.

This policy describes how we collect, use and look after the information you provide us when you enquire about and use our services. This policy may change from time to time as our processes change over time, which will be reflected in this document. 

The pages within this website are intended for use by UK residents and businesses only and refer to UK products. 

Who we are

Company details and regulation

Key Group is a group of limited companies with its Head Office at Baines House, 4 Midgery Court, Fulwood, Preston, PR2 9ZH. Each company has its own Privacy Notice.

In this privacy policy references to "we", "us" and "our" are to Key Group. References to "our website" or "the website" are to

You can contact the  the Data Protection Officer for Key Group at the address above.

What information we collect and how

The information we collect includes:

  • Any personal details you knowingly provide us with through any means including forms and email, such as name, address, telephone number etc.
  • Your IP address, browser type and browsing activity whilst on our website. Your IP address is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. 
  • We also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to recognise you and your preferred settings, and it saves you from re-entering information on return visits to the site. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have file names such as[1].txt and[2].txt. You can view our full cookie policy here. Information on deleting or controlling cookies is available at the About Cookies website

What we do with your information

Any personal information we collect about you will be used in accordance with the data protection laws. The details we collect will be used: 

  • To provide any services you have requested.

The purpose and lawful basis for processing your information are as follows:

  1. Purpose for capturing information Lawful basis
  2. To provide you with the services you have requested
  3. This is necessary for the performance of the contract to provide the services you have requested
  4. We use cookies to monitor website usage to improve our online services for you
  5. This is in our legitimate interests to improve our services

Disclosing your information

Here's when we disclose information about you
  • When disclosure is made at your request or consent.
  • Where we are required to do so by law.

How long we will keep your data

  • We don't store any personal data once the service has been provided.

Your rights

You have the right to:

  • request a copy of any information that we currently hold about you and ask us to correct or delete this.
  • restrict or object to processing of your information
  • the information we hold in our systems about you to be provided to you or another Data Controller in a machine readable format

Where you have provided consent for us to process your data, you have the right to withdraw the consent for the processing of that data.

If you believe that we are not processing your information correctly you should contact our Data Protection Officer at the above address. If you are not satisfied with our response you have the right to take your complaint to the Information Commissioner's Office (

Protecting your information

We are committed to protecting the confidentiality and security of your information. As such any information collected via our website is encrypted and delivered to us through a secure environment and protected using robust security methods. Key Group maintains a comprehensive information security management system which ensures industry standard technical and administrative controls are in place for the protection of customer data.

Please note that there is no guarantee that any email sent will be received, or that the contents of any such email will remain private or unaltered during Internet transmission. For this reason we will not include any of your personal information by email without your prior permission, but will usually respond to your enquiries by telephone or post. If you have any such concerns, you may prefer to telephone or write to us instead. We accept no liability for any damages you or others may suffer as a result of the alteration or loss of confidentiality of any such information.

We reserve the right to monitor the use and content of emails which are sent from and received by us for the purposes of ensuring compliance with our own email policy, and identifying and taking action against unlawful or improper use of our systems, including, but not limited to, spoofing, the transmission of computer viruses and a denial of service attack.

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.