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This privacy policy was last updated on 04/11/2021.
We look after your details carefully. We adhere strictly to data protection laws.
This policy describes how we collect, use and look after the information you provide us when you enquire about and use our services. This policy may change from time to time as our processes change over time, which will be reflected in this document.
The pages within this website are intended for use by UK residents and businesses only and refer to UK products.
Who we are
Company details and regulation
Standard Life Equity Release is a trading name of Key Retirement Solutions Limited, which is authorised and regulated by the Financial Conduct Authority.
Key Retirement Solutions Limited: Registered in England No. 02457440. Registered Office: Baines House, 4 Midgery Court, Fulwood, Preston, Lancs PR2 9ZH. Our Information Commissioner’s Office registration number is Z5581481.
Key Retirement Solutions uses the Standard Life brand under licence from Standard Life Assets and Employee Services Limited. The Standard Life name and logo are registered trademarks of Standard Life Assets and Employee Services Limited.
In this privacy policy references to "we", "us" and "our" are to Standard Life Equity Release. References to "our website" or "the website" are to https://www.standardlife.co.uk/.
You can contact the Data Protection Officer for Key Retirement Solutions at the address at [email protected].
The information we collect includes:
| How we use your data | Lawful basis |
|---|---|
| To provide you with the services you have requested | This is necessary for the performance of the contract to provide the services you have requested. |
| To manage our relationship with you | This is in our legitimate interest of keeping you informed of our available products and services and keeping our records up to date. This is necessary to comply with the legal and regulatory requirements that apply to us. |
| To provide you with information about our products and services | This is in our legitimate interest of keeping you informed of our available products and services. You may opt-out at any time. |
| To provide you with a recommendation for an Equity Release plan | This is necessary for the performance of the contract to produce and provide your recommendation for an Equity Release plan. Health data will be processed only with your consent. Criminal Convictions data will be processed in our legitimate interest for the prevention of financial crime. |
| We use cookies to monitor website usage to improve our online services for you | This is in our legitimate interests to improve our services. |
| To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning communications, corporate governance and audit. | This is in our legitimate interest to fulfil our legal and contractual duties efficiently. This is necessary to comply with the legal and regulatory requirements that apply to us. |
Here’s when we disclose information about you
To search the files of external data bureaus in order to verify your identity and contact information. These searches will not affect your credit record.
To 3rd parties for the purposes of data cleansing or for marketing communications, namely direct mailings, digital display, email, social media. They will never use your personal information for their own purposes.
When we (or any 3rd party acting on our behalf) are legally compelled to or have a duty to the public to disclose information.
To the financial intermediary, press partner or other introducer of your business to notify them of the outcome of your enquiry.
Where you have given us consent, we will share your contact details with Standard Life and the Phoenix Group so they can update you about offers, products and services provided by the Phoenix Group. You can view their Privacy Notice on StandardLife.co.uk/privacy which will explain how they may use your data. You can change your preferences at any time.
The FCA regulates all financial services business; if the FCA or any other regulatory body asks for access to customer records we would provide this information.
We may also share your personal data with other members of the Key Group in order to run our business in an efficient manner including for corporate governance or audit purposes.
Any personal data you provide to us during the course of an enquiry where you have not specified that you do not wish to be contacted in future will be retained and processed in order that we can keep you up to date with our services and market developments.
If you notify us that you do not wish to be contacted (either at the point of enquiry or subsequently) we will apply this immediately and your personal details will be deleted from our systems within 2 years if you have not transacted business with us
| Transaction Type | Retention Period |
|---|---|
| Equity Release, Mortgage, Annuity | Indefinitely |
| Estate Planning | 6 years following death of customer |
These retention periods also apply to the personal data of third parties acting on behalf of a customer, eligible complainants and beneficiaries, executors, trustees, attorneys and related persons.
You have the right to:
request a copy of any information that we currently hold about you and ask us to correct or delete this.
restrict or object to processing of your information.
the information we hold in our systems about you to be provided to you or another Data Controller in a machine readable format.
Where you have provided consent for us to process your data, you have the right to withdraw the consent for the processing of that data.
If you believe that we are not processing your information correctly you should contact our Data Protection Officer at [email protected]. If you are not satisfied with our response you have the right to take your complaint to the Information Commissioner’s Office (www.ico.org.uk).
We are committed to protecting the confidentiality and security of your information. As such any information collected via our website is encrypted and delivered to us through a secure environment and protected using robust security methods. KR Group maintains a comprehensive information security management system which ensures industry standard technical and administrative controls are in place for the protection of customer data.
Please note that there is no guarantee that any email sent will be received, or that the contents of any such email will remain private or unaltered during Internet transmission. For this reason we will not include any of your personal information by email without your prior permission, but will usually respond to your enquiries by telephone or post. If you have any such concerns, you may prefer to telephone or write to us instead. We accept no liability for any damages you or others may suffer as a result of the alteration or loss of confidentiality of any such information.
We reserve the right to monitor the use and content of emails which are sent from and received by us for the purposes of ensuring compliance with our own email policy, and identifying and taking action against unlawful or improper use of our systems, including, but not limited to, spoofing, the transmission of computer viruses and a denial of service attack.
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Copyright and Trademark
© 2021 Key Retirement Solutions Ltd. Copyright in the pages of this website, in the screens displaying the pages and in the information and material contained therein and their arrangement, is owned by Key Retirement Solutions Ltd unless otherwise indicated. Key is a registered trademark of Key Retirement Solutions Ltd. Reproduction of the pages of this website in whole or in part without the prior written consent of Key Retirement Solutions Ltd is strictly prohibited unless carried out for private, non-commercial viewing purposes.
Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance, but we will endeavour to keep any disruption to a minimum.
In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.
This website may contain links to websites operated by third parties. The responsibility for the operation, content and cookie policies of those websites rests solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.